Help and support

Email us at support@coldturtle.app. We read everything and usually reply within a few days.

Common questions

How do I cancel my subscription?
On your iPhone, open Settings, tap your name, then Subscriptions, choose Cold Turtle and tap Cancel Subscription. Deleting the app does not cancel it.

How do I get a refund?
Refunds are handled by Apple. Go to reportaproblem.apple.com, sign in, and request a refund for Cold Turtle.

I subscribed but the app doesn't show it.
Open Settings in Cold Turtle and tap Restore purchase. Make sure you're signed in with the same Apple Account you bought it with.

How do I change what I use or my plan?
Open the menu on Home, then Settings. You can change what you use, your pace, or step down early.

How do I delete my data?
Your plan and logs are stored only on your phone. Deleting the app deletes them.

I'm not getting reminders.
Open Settings in Cold Turtle and look under Reminders. If it says notifications are off, tap Open Settings and allow them.

Cold Turtle is a self-help tool and can't give medical advice. If you're worried about your health, please talk to a doctor or pharmacist.